Refund Policy

Preamble

GClimb is sold as a monthly or yearly subscription, with quotas (audits, searches, followed stores and markets) that renew every month. Credits purchased before the switch to subscriptions remain usable until depleted and do not expire.

Current Subscription

The subscription period already started (month or year) is non-refundable: the service is available as soon as payment is made. You can cancel at any time by writing to support@gclimb.io; the cancellation takes effect at the end of the current period, with no further charge.

Used Credits

Credits that have been consumed to run an analysis (Deban GMC, Profit Guardian, etc.) are non-refundable. Once a credit is used to generate a report, the service has been delivered and the consumption is final.

Unused Credits

Credits purchased before the switch to subscriptions and not yet used may be eligible for a refund. If you have remaining credits on your account and wish to be refunded, you can submit a request by email.

Request Procedure

To cancel your subscription or request a refund of unused credits, send an email to support@gclimb.io with the following information:

• The email address associated with your GClimb account
• The reason for your refund request
• If applicable, the number of remaining credits on your account

Refund Timeline

Once your request is approved, the refund will be processed within 5 to 10 business days to the original payment method used for the purchase.

Contact

For any questions about our refund policy, contact us at: support@gclimb.io